About the Role

As part of a small team, you are the initial point of contact for user engagement, providing support for Service Requests and Incident Management. Specifically, in this role you will:

• Provide first level support for Gateway maintenance.
• Proactively monitor client system gateways and respond to alerts.
• Develop, update and maintain IT support documentation and prepare Monthly Operations reports.
• Provide expert support to end users for the Penten suite of products and services.
• Provide basic COMSEC support.

Skills & Experience

• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users in a clear and concise manner.
• Strong customer service skills with a focus on providing a positive experience for stakeholders.
• Basic networking and Linux systems understanding and experience with Mobile Device Managers.
• Experience using IT Service Management Systems (Jira, DSMS, Service Now or similar).
• Experience in IT Service Desk Operations and/or incident management.

Qualifications & Eligibility

To be eligible for this position you must:

• Be an Australian citizen and hold an active Negative Vetting Level 2 (NV2) security clearance or higher (or be willing and able to obtain).
• ITIL, Networking, Splunk, Linux, COMPTIA or other IT related certification (desirable).

Please note: This role is part of a 12×7 rotating roster and includes weekends.

How to Apply

To help us achieve our mission to protect those who protect us, click on the ‘Apply Now‘ button below. So that we can assess your suitability, please provide the following:

• Resume
• Cover letter
• Clearly outline your Australian citizenship

Please note this position requires you to be an Australian Citizen with a government security clearance at the NV2 level.

Should you require any adjustments throughout the recruitment process, p